Sukosan, Croatia - Private Accommodation

GENERAL TERMS AND CONDITIONS
FOR ACCOMMODATION SERVICES

BOOKING AND PAYMENT

Inquiries and booking of accommodation can be done in the accommodation units, by phone, fax, or e-mail.
The booking is accepted after paying 50 EUR for each accommodation unit.
It could be paid in Euros, Kunas, or Czech Korunas on our bank accounts in Croatia or Czech republic.
After payment, the customer will receive voucher and other necessary documents.

If a customer announce his/her arrival, but doesn't pay advance, we reserve the right to offer inquired accommodation unit to another interested customers. Therefore, if you did not pay for the reservation, please check if the accommodation is still available, the day before arrival.

PRICE OF ACCOMMODATION

The price of accommodation includes the basic service as described in the booked accommodation unit.
The price of accommodation is given in EUR. The host reserves the right to make changes to the stated prices. For customers who have paid an advance for their reservation, the host guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, the host is required to inform the customer.
If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.

ARRIVAL AND DEPARTURE TIME

Accommodation could be used at arrival time starting at 2 PM, and at departure till 10 AM (unless it is arranged different).

CATEGORIZATION AND SERVICE DESCRIPTION

Accommodation units offered by the host are described in accordance to the official categorization of the authorized institution.
Standards for accommodation, food, services, etc. differ from place to place, country to country, and cannot be compared.

THE HOST’S RIGHT TO CHANGES AND CANCELLATION

The host reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified.
Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time.
In cases where substitute accommodation for paid accommodation is not available, the host reserves the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete paid amount.
Should an adequate substitute accommodation not be available on the day of arrival, the host will provide information on available accommodation that is not included in the host's offer and guarantees the refund of the complete paid amount.

CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION

Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax).
The following are examples of changes: changes to the number of customers, changes to arrival / departure dates. Changes must be made at least 21 days prior to the arrival date.
The first change to the reservation is free of charge. For all further changes to the reservation, 15 EUR will be charged per change.
Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced.
In case of cancellation of reservation 50 EUR for each accommodation unit will be charged (the advance will not be returned).
Should the customer find a replacement for the cancelled reservation, the host will not charge any costs caused by the replacement.